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Absolutely, customisation is at the heart of Chaarmology. Share your outfit colours, reference photos, or even just your vision, and we'll craft a piece made exclusively for you. You can customise colours, flowers, sizes, and full sets, or use our "Make Your Own Set" option to build exactly what you need for your occasion.

You can shop with us through:

• Our website: www.chaarmology.com
• Instagram: @chaarmology — DM us to order or customise
• WhatsApp: +91 9537177219 for direct orders and consultations

Since each piece is made to order, cancellations or changes are possible only within 24 hours of placing your order, before crafting begins. Once your piece is in production, we're unable to cancel — but we're always happy to help with small adjustments where possible, so just reach out.

We understand wedding timelines! If your event is close, message us on WhatsApp before ordering, and we'll confirm whether we can craft and deliver your piece in time. Rush orders are accepted subject to our artisans' schedule, and express shipping charges may apply.

Yes — we'd love to help you plan your look. Book a consultation via WhatsApp on +91 9537177219  to discuss your outfit, occasion, and design ideas with us before placing a custom order. You can also visit our studio in Vadodara.

Simply share a photo of your outfit with us on Instagram or WhatsApp! Our team will suggest colours, flowers, and styles that complement it beautifully. This is the most loved part of our custom process — most of our brides start exactly this way.

Yes! We ship globally. Our jewellery has reached brides and celebrants in the USA, UK, UAE, Malaysia, Australia, Singapore, Canada, Mauritius and beyond.

• Within India:  [10-12 business days]
• International: [12-20 business days, depending on destination and customs]

Since every piece is made to order, please also allow  6-8 days for crafting time before dispatch.   If you are ordering for a wedding or festival? We recommend placing your order at least  3 weeks in advance.

Once your order is dispatched, you'll receive a tracking number via WhatsApp. You can use it to track your shipment on the courier partner's website. For any questions along the way, message us on WhatsApp, and we will be happy to help.

We accept UPI, credit/debit cards, net banking, and wallets for orders within India. International customers can pay securely via credit/debit cards.

We currently do not offer Cash on Delivery — and there's a thoughtful reason behind it.

Every floral piece is custom-made exclusively for you, designed to match your outfit and your occasion. Since our artisans invest their time and materials in a piece that's yours alone, we require payment before crafting begins.

Timing matters just as much. Most Chaarmology pieces need to arrive before a fixed date — your Haldi, your wedding, Raksha Bandhan. COD is only supported by large online courier aggregators, where any delivery issue can take days to resolve over email — a risk we're not willing to take with your special day. Instead, prepaid orders let us ship via our trusted courier partners and dedicated local agents, who coordinate with us directly and go the extra mile to ensure your jewellery reaches you right on time.

All payments on our website are processed through secure, encrypted gateways.

International orders may be subject to customs duties or import taxes depending on your country's regulations. These charges are levied by your local customs authority and are payable by the customer. We recommend checking your country's import rules — and feel free to message us if you'd like guidance before ordering.

Since every piece is handmade to order, we do not accept returns. However, if your order arrives damaged in transit, please share an unboxing video without cuts, edits and photos within 24/48 hours of delivery, and we will arrange a replacement or repair. Customised pieces are non-refundable. - Please refer to Return & Exchange policy our for more details.

Yes! Every Chaarmology order arrives in our signature packaging, ready to gift. If you'd like a personalised note added — perfect for Rakhi and bridesmaid gifts — just mention it at checkout or message us after ordering.

No, we do not give our products for reselling. Yes, we collaborate with wedding stylists and event planners. Write to us at nidhisamani@gmail.com or message us on WhatsApp on +91 9537177219 with your business details, and we will get in touch about partnership options.