Terms of service

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder, as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules, regulations, privacy policy, and terms of use for access or usage of www.chaarmology.com (hereinafter referred to as the "Website").

Please read the following Terms and Conditions carefully. Your use of any service on this Website is subject to your acceptance of and compliance with these Terms of Use. By using or subscribing to any of our services, you confirm that you have read, understood, and agree to be bound by these terms.

Important: If you do not agree to these Terms & Conditions, please do not use or access this Website or any of its services.

1. Definitions

For the purpose of these Terms of Use:

  • "Website" refers to www.chaarmology.com and all its web-pages, software applications, hyperlinks, tools, and services.
  • "You" / "User" means any natural or legal person who accesses or transacts on the Website, whether as a guest or registered member.
  • "Chaarmology" / "We" / "Us" / "Our" refers to Chaarmology and its affiliates.
  • "Jewellery" means any pre-designed or handcrafted jewellery available for sale on the Website.
  • "Products" refers to jewellery, hair accessories, and any other merchandise listed for purchase on the Website.

2. Acceptance of Terms

These Terms of Use come into effect upon each visit to or use of the Website, upon your registration, or upon you providing any information on the Website. Your continued use of the Website following any changes to these Terms constitutes your acceptance of those changes.

We reserve the right to modify these Terms at any time without prior notice. We encourage you to review this page periodically. By impliedly or expressly accepting these Terms, you also accept and agree to be bound by our other policies, including our Privacy Policy and Shipping Policy.

3. Account & Registration Obligations

If you register on the Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide true, accurate, current, and complete information during registration.

We reserve the right to verify any information provided at any time and may request additional details before processing orders. If any information provided is found to be false, inaccurate, or incomplete, we reserve the right to suspend or terminate your account and refuse access to the Website without prior notice.

4. Purchases Through the Website

Chaarmology enables Users to purchase Products through the Website via various payment methods. All purchases are additionally governed by specific policies such as our Shipping & Delivery Policy and Exchange Policy, all of which are incorporated herein by reference.

At the time of initiating a return or exchange request, you confirm that the product is unused and in its original packaging. If the returned product is found to be used, damaged, or missing original packaging, the request shall be declined and the product will be re-shipped to you. In such cases, no store credit or refund will be applicable.

Please note: Chaarmology does not warrant that product descriptions, pricing, or other content on the Website are completely accurate, and assumes no liability in this regard.

5. Your Obligations as a User

By using this Website, you agree to the following:

  • Provide true, accurate, and current information during registration and order placement.
  • Ensure that the delivery address provided is correct. Any costs arising from re-delivery due to incorrect information will be borne by you.
  • Review product descriptions carefully before placing an order. By placing an order, you agree to the conditions of sale associated with that product.
  • Use the Website solely for personal, non-commercial purposes.
  • Comply with all applicable laws including the Information Technology Act, 2000 and all domestic and international regulations.

You agree not to host, upload, publish, transmit, or share any content that is harmful, defamatory, obscene, misleading, unlawful, infringing of third-party rights, or that promotes illegal activities. Any activity that threatens the security, integrity, or functionality of the Website is strictly prohibited.

6. Fraudulent & Prohibited Activity

We reserve the right to cancel or refuse orders that are identified as fraudulent or in violation of our policies. An order may be flagged as fraudulent if it involves:

  • Misuse of another user's contact details or account.
  • Use of invalid addresses, email IDs, or phone numbers.
  • Overuse or misuse of voucher or promotional codes.
  • Returning incorrect or used products.
  • Refusing to pay for or accept delivery of an order.
  • Placing bulk orders intended for commercial resale without prior authorisation.
  • Any activity conducted with the intention of causing loss or harm to Chaarmology.

Chaarmology may suspend or permanently terminate any account found to be engaging in fraudulent behaviour without prior notice.

7. Intellectual Property & Restrictions

All content on this Website — including images, text, illustrations, audio, and video — is the intellectual property of Chaarmology and is protected under applicable copyright, trademark, and proprietary laws.

You may use the content on this Website solely for personal, non-commercial purposes. You must not copy, reproduce, republish, distribute, transmit, or commercially exploit any content from this Website without our prior written consent. Unauthorised use constitutes a violation of our intellectual property rights.

8. Disclaimer of Warranties

All products and services on this Website are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. Chaarmology does not warrant that the Website will be continuously available or that all information on the Website is complete, accurate, or error-free.

You acknowledge that you are accessing the Website and placing orders at your own risk. Chaarmology is not liable for any actions or inactions of third-party sellers, manufacturers, or service providers, and expressly disclaims all responsibility in that regard.

Delivery timelines: All delivery timelines provided at the time of purchase are indicative only and may vary. Claims regarding non-delivery or non-receipt of orders must be raised within 3 days of the expected delivery date. Failure to do so shall be treated as deemed delivery.

9. Limitation of Liability

To the maximum extent permitted under applicable law, Chaarmology shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from:

  • Your use of or inability to use the Website or its services.
  • Unauthorised access to or alteration of your data or transmissions.
  • Breach of warranties by a product manufacturer or third-party seller.
  • Any other matter relating to the services, including loss of data, profits, or business.

Our maximum liability to you in any circumstance shall be limited to the order value of the product in dispute.

10. Indemnity

You agree to indemnify and hold harmless Chaarmology, its affiliates, officers, agents, and employees from any claims, demands, damages, liabilities, or expenses (including legal fees) arising out of your breach of these Terms, your violation of any law, or your infringement of any third-party rights.

11. Force Majeure

Chaarmology shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, civil unrest, government restrictions, pandemics, epidemics, lockdowns, natural disasters, or disruptions in transport or utilities.

12. Termination

We reserve the right to suspend or terminate your access to the Website at any time, without notice, if we believe you have breached these Terms or engaged in conduct harmful to Chaarmology or other users.

Upon termination, any content or data associated with your account may be deleted. However, transaction records may be retained for tax or regulatory compliance purposes. Any loyalty credits, referral rewards, or pending refunds may be forfeited upon termination due to a breach of these Terms.

13. Governing Law & Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of India. All transactions on the Website shall be deemed to have taken place within the geographical limits of India.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts and tribunals in India.

14. Modifications to Terms

Chaarmology reserves the right to update or modify these Terms at any time. The most current version will always be available at www.chaarmology.com. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, please discontinue use of the Website.

15. Contact Us

For any queries regarding these Terms and Conditions, please reach out to us:

🌐 orders@chaarmology.com

📞 +91 9265457670 | +91 9537177219

By using www.chaarmology.com, you agree to abide by these Terms & Conditions. Thank you for being part of the Chaarmology community.