Antique Jewellery Necklace - JJCNN019

At Chaarmology, your satisfaction is our priority. We take great care in packaging and delivering every order. In the rare event that you receive a defective or incorrect product, we are here to make it right.

Eligibility for Exchange

We offer exchanges only when:

• The product received is defective or damaged.
• You received the wrong item (not what you ordered).

Exchanges are not applicable for change of mind, incorrect size selection, or any reason outside the above.

Time Window

All exchange requests must be raised within 2 days of receiving your order. Requests after this window will not be entertained, so please inspect your package as soon as it arrives.

How to Initiate an Exchange

• Record an unboxing video — a clear, uninterrupted video of opening the package. This is mandatory.
• Contact us via our website or customer support.
• Share the video and order details — order number, a description of the issue, and the unboxing video.

Requests submitted without an unboxing video will not be processed.

Pick-Up & Replacement

Once approved, we arrange a pick-up from your delivery address within 2 business days. Where pick-up is not possible, you may courier the product back and we will reimburse the cost. After we receive and verify the product, we dispatch the replacement and notify you once it ships.

Contact

orders@chaarmology.com  |  +91 9265457670  |  +91 9537177219

At Chaarmology, we strive to deliver your orders promptly and securely. Below are our domestic and international shipping timelines, charges, and policies.

Domestic Shipping

• Dispatch: Ready-to-dispatch products in 2–3 business days; made-to-order products in 7–10 business days.
• Delivery: 3–10 business days after dispatch, depending on location.
• Express: 2–3 business days — please confirm with our team on WhatsApp (+91 9265457670) before placing the order.

International Shipping

• Charges: A flat ₹4,000 via DHL Express; charges vary with the number of items and parcel volume.
• Dispatch: 2–7 business days, depending on availability.
• Delivery: 4–10 business days, depending on destination and courier processing.
• Customs & duties: All customs duties, taxes, and import charges are the customer’s responsibility and are not included in the product price or shipping cost.

Chaarmology is not responsible for delays, damages, or losses caused by courier disruptions, customs hold-ups, or unforeseen circumstances. We recommend tracking your shipment once dispatched.

Contact

orders@chaarmology.com  |  +91 9265457670  |  +91 9537177219

German silver and oxidised silver need a little care to keep their finish at its best.

1. Avoid Exposure to Moisture
German Silver/Oxidized silver is particularly sensitive to moisture. Keep your jewellery dry at all times to prevent tarnishing. Remove your jewellery before showering, swimming, or engaging in water-related activities.

2. Keep Away from Chemicals
Avoid contact with perfumes, lotions, hairsprays, and household cleaning products. These can accelerate tarnishing. Put on your jewellery after applying cosmetics or fragrances to reduce exposure.

3. Storage Matters
Store your German silver/oxidised silver jewellery in an airtight container, like a zip-lock bag, to minimise exposure to air and moisture.

4. Gentle Cleaning
Clean your jewellery regularly using a soft, lint-free cloth to remove dirt and oils. Gently buff the surface to restore shine. For more stubborn tarnish, use a silver polishing cloth or a non-abrasive silver cleaning solution, following the manufacturer's instructions.

5. Avoid Scratches
Oxidised silver can be more susceptible to scratches than regular silver. Store your pieces separately or use jewellery pouches to prevent abrasion.

6. Wear with Care
Be mindful of your jewellery while wearing it. Avoid exposing it to unnecessary stress, like bending or twisting.

7. Regular Inspections
Periodically inspect your jewellery for loose stones, clasps, or any signs of damage. Promptly address any issues to prevent further damage.

8. Reoxidizing
Over time, the darkened finish of oxidised silver may naturally wear away. Some jewellers offer reoxidizing services to restore the original look.

By following these simple guidelines, you can enjoy the enduring beauty of your oxidised silver jewellery collection. Proper care ensures that your cherished pieces remain as stunning as the day you acquired them.